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HOW TO DEAL WITH NEGATIVE REVIEWS - Ben M Roberts

How to deal with negative reviews

Negative reviews happen. You can never satisfy every single customer that walks through your door (physical or digital) no matter how hard you try,...
WHY THE CUSTOMER IS KING, BUT NOT ALWAYS RIGHT - Ben M Roberts

Why the customer is king, but not always right

The phrase ‘the customer is always right’ has been used for such a long time, and I think it’s an absolutely ridiculous statement. The...